Last updated: September 11, 2026

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Sprinter City LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, contact us, request service, or otherwise interact with our business.

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1. Information We Collect

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We may collect information you provide directly to us, including:

• Name

• Email address

• Phone number

• Vehicle information

• Information about the service or repair you are requesting

• Appointment or scheduling information

• Messages, questions, and other information you submit through our website, chat, email, phone, or text messages

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When you use our website, we may also collect certain technical information automatically, such as:

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• IP address

• Browser and device information

• Pages viewed and interactions with the website

• Referring website or advertising source

• Cookie and analytics data

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2. How We Use Your Information

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We may use your information to:

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• Respond to inquiries and service requests

• Schedule and manage appointments

• Prepare estimates and process service requests

• Communicate about your vehicle, repairs, appointments, or requested services

• Provide customer support

• Send follow-up communications

• Improve our website and customer experience

• Understand how visitors find and use our website

• Measure the performance of our advertising and marketing

• Maintain security and prevent fraud or misuse

• Comply with applicable legal requirements

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3. Text Messages and SMS Communications

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If you provide your mobile phone number and consent to receive text messages from Sprinter City, we may send you messages related to your inquiry or relationship with us.

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These may include:

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• Appointment confirmations and reminders

• Service and repair updates

• Estimate or authorization notifications

• Responses to questions or service requests

• Follow-up messages

• Promotional messages, where you have separately agreed to receive them

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Message frequency varies based on your interactions with Sprinter City and the services you request. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

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SMS consent and mobile phone information are not shared with third parties or affiliates, except with SMS service providers solely as necessary to deliver text messages on behalf of Sprinter City.

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4. Cookies, Analytics, and Advertising

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Our website may use cookies and similar technologies to operate properly, understand how visitors use the site, and measure the effectiveness of our advertising.

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These technologies may collect information such as:

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• Browser and device type

• IP address

• Pages visited

• Website interactions

• Referring websites

• Advertising or campaign source

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We may use third-party analytics and advertising services to help us understand website usage and marketing performance.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

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5. How We Share Information

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We may use service providers that help us operate our business, including providers of:

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• Website hosting and functionality

• Customer relationship management systems

• Forms and website chat

• Email and text messaging

• Analytics

• Advertising measurement

• Scheduling

• Data storage and security

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These providers may process information on our behalf only as necessary to perform the services they provide to us.

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We may also disclose information when reasonably necessary to comply with applicable law, respond to a lawful request, protect our rights or property, or prevent fraud, abuse, or security threats.

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We do not sell personal information collected through our website.

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6. Data Retention and Security

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We retain information for as long as reasonably necessary to provide services, maintain business records, respond to inquiries, comply with legal requirements, and protect our business and customers.

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We use reasonable administrative and technical measures intended to protect personal information.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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7. Your Choices

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You may contact us to request that we correct or update personal information we maintain about you.

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You may also:

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• Unsubscribe from marketing emails using the unsubscribe link in those emails

• Stop receiving text messages by replying STOP

• Adjust cookie settings through your browser

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We will honor additional privacy rights where required by applicable law.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal obligations.

The date at the top of this page shows when the policy was most recently updated.

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9. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact: